Please read and fully understand these Terms & Conditions before using the au88 platform. This document outlines your rights and responsibilities as a user, as well as our obligations as the platform operator. By registering an au88 account, you agree to comply with all terms stated herein.
A summary of the key things you need to know before reading the full document below
You must be at least 18 years of age and register with accurate information. Only one account is permitted per individual. au88 reserves the right to request identity verification at any time.
All transactions are in Malaysian Ringgit (RM). Minimum deposit RM10; withdrawals are processed within 3–15 minutes via approved Malaysian local payment methods only.
All bonuses are subject to the rollover requirements stated in their respective promotion terms. Bonuses cannot be converted to cash until the rollover requirements have been fully met.
You are responsible for keeping your au88 account password confidential. Do not share your login details with anyone. au88 will never ask for your password through any channel.
Au88 is committed to player protection. Deposit limits, loss limits, and self-exclusion features are available to all members. You agree to play responsibly.
Au88 reserves the right to amend these Terms & Conditions at any time. Significant changes will be communicated via email or in-platform notification. Continued use of the platform constitutes acceptance of the updated terms.
These Terms & Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and au88 ("Company", "we" or "platform"). This Agreement governs your use of the au88-play.com website and all services, games and features available through the au88 platform.
By accessing, registering an account, making a deposit, or using any part of the au88 platform, you expressly and implicitly agree to comply with all terms and conditions contained in this document. If you do not agree with any part of this Agreement, please discontinue use of the au88 platform immediately.
Important: It is your responsibility as a user to read these Terms & Conditions in full. Ignorance of any provision will not be accepted as grounds for exemption from the applicable terms.
Au88 operates under a valid international gaming licence and adheres to recognised online gaming industry standards. Our platform is regularly audited to ensure transparency and fairness across all operations.
Au88 services are available exclusively to individuals aged 18 and above. By registering an account, you confirm and declare that you are at least 18 years of age. au88 reserves the right to request proof of age at any time and will close the account of any user found to be under the required age.
Each individual is permitted to hold only one (1) active au88 account at any time. Registering more than one account — whether under your own name, someone else's, or by reusing another person's details — constitutes a serious violation of these Terms & Conditions. au88 reserves the right to close all accounts involved and forfeit any remaining balances and bonuses.
You must provide accurate, complete and up-to-date information during registration. Required details include your full name, date of birth, a valid email address and a valid Malaysian mobile number. au88 reserves the right to request identity verification documents (such as a copy of your MyKad or passport) at any time prior to processing withdrawals or when fraud is suspected.
Note: Providing false information during registration is grounds for immediate account termination and forfeiture of all balances. Please ensure that all information submitted is accurate and truthful.
You are solely responsible for keeping your account login credentials confidential. au88 will not be liable for any losses arising from unauthorised access to your account resulting from your own negligence. Please notify au88 immediately if you suspect any unauthorised access to your account through our 24/7 customer support.
Your au88 account is for your personal use only. You are not permitted to transfer, sell, or allow any other party to use your account for any reason. You are solely responsible for all activity that takes place under your account.
Au88 reserves the right to request full identity verification before processing any withdrawal or when suspicious activity is detected. The Know Your Customer (KYC) process may require you to submit the following documents:
Failure to submit the requested documents within the specified timeframe may result in a temporary account suspension until the KYC process is completed.
Your au88 account balance does not earn interest and may only be used for betting purposes within the platform. Account balances are denominated in Malaysian Ringgit (RM) and no foreign currency conversion is applied.
Accounts showing no login or betting activity for 12 consecutive months will be considered inactive. Inactive accounts with a remaining balance may be subject to an administrative fee of RM5 per month after that 12-month period. au88 will send an email notification before any fee is charged.
Au88 supports the following deposit methods for players in Malaysia. All deposits must be made using a payment method registered in your own name — third-party deposits are not accepted.
E-wallet deposits are typically credited to your au88 account within seconds to 5 minutes. Deposits via FPX or bank transfer may take up to 15 minutes depending on your bank's processing time. au88 is not responsible for delays caused by payment service providers.
Note: All deposits must come from a legitimate source. au88 complies with anti-money laundering (AML) laws and reserves the right to hold or return any suspicious deposit pending investigation.
Withdrawals from your au88 account are subject to the following conditions. Please ensure you understand all requirements before submitting a withdrawal request.
Au88 aims to process all verified withdrawal requests within 3 to 15 minutes. However, actual processing times may vary depending on:
Funds received from bonuses (including deposit bonuses, free spins and cashback) may only be withdrawn once the applicable rollover requirements have been met in full. The exact rollover requirements are stated in the terms of each au88 promotion. Attempting to withdraw bonus funds before fulfilling the rollover requirements will result in forfeiture of the bonus amount.
Important: au88 reserves the right to place a withdrawal request on hold for up to 5 business days for security review purposes in cases that require further investigation. You will be notified by email if your withdrawal requires additional review.
Au88 offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions as stated on their respective promotions pages. The terms below are the general terms applicable to all au88 promotions unless otherwise stated.
While a bonus is active in your account, the maximum bet per hand or per spin may be restricted. Specific bet limit details are stated in the terms of each promotion. Breaching bet limits while a bonus is active may result in cancellation of the bonus and any associated winnings.
The au88 VIP Programme offers progressive benefits from Bronze through to Platinum tier. Admission to a VIP tier and its associated benefits are at au88's sole discretion and may be revised at any time. VIP status does not guarantee any winnings or profits from gameplay.
All games offered on the au88 platform — including slots, baccarat, blackjack, roulette, poker and other table games — are powered by software from licensed providers that use independently audited Random Number Generators (RNG).
All game results on au88 are final and binding once confirmed by the system. In the event of a dispute regarding a game outcome, the records stored on au88's servers will serve as the definitive reference. Results displayed within the game interface are for informational purposes only — server records are the authoritative source of truth.
In the event of a technical failure, internet disconnection, or software issue during gameplay, au88 will endeavour to determine a fair outcome based on available records. au88 is not liable for losses resulting from technical failures beyond our control, including third-party server outages or issues with a user's internet connection.
Maximum win limits may apply to certain games or within the context of specific bonuses. Where applicable, these limits are clearly stated in the game interface or the relevant promotional terms. au88 reserves the right to cap winnings from any single session or game in accordance with platform policy.
Au88's Sports Betting section covers a wide range of international and local sports, including Malaysia Super League football, EPL, badminton, e-sports, and more. Sport-specific rules for each betting market are displayed within the platform.
Au88 reserves the right to decline, limit or void any bet at any time on valid grounds. Bets that have been confirmed and accepted by the system are final. Cancellation of bets by the user after acceptance is not permitted, except under specific exceptional circumstances as defined.
Displayed odds are subject to change at any time before a bet is confirmed. Confirmed bets will be settled at the odds applicable at the time of acceptance. au88 operates on a live odds acceptance system, meaning your bet is placed at the odds shown at the moment you click the "Place Bet" button.
Winnings from Sports Betting will be credited to your au88 account within 30 minutes of the official result being confirmed. For disputed matches or uncertain outcomes, au88 reserves the right to withhold payment until an official result is received from the relevant sporting authority.
Live Betting (In-Play): In-play betting is subject to additional limits and conditions. au88 reserves the right to suspend live betting markets at any time during a match.
Use of the au88 platform is subject to standards of fair and lawful conduct. The following actions are strictly prohibited and may result in immediate account termination and forfeiture of balances:
Au88 employs sophisticated fraud detection systems and works with other online casino operators to identify suspicious behaviour. All suspected cases are thoroughly investigated before any action is taken.
Au88 takes the protection of your personal data very seriously. All information you provide to us is collected, processed, and stored in accordance with au88's Privacy Policy, which can be found on the Privacy Policy us.
Your personal information is used for the following purposes:
Au88 will not sell, lend, or disclose your personal information to third parties without your consent, unless required by law or necessary to fulfil our contractual obligations to you (such as payment processing through financial service providers).
Au88 is committed to responsible gaming and the protection of players at risk of problem gambling. As a condition of using this platform, you agree to play responsibly and to make use of the player protection features we provide whenever needed.
If you or someone you know is experiencing gambling-related problems, please reach out to the au88 Responsible Gaming team via Responsible Gaming page our team. We're here to help, 24 hours a day, with no conditions and no judgment.
Warning: Gambling can be addictive. Only bet what you can afford to lose. Never gamble using borrowed money, funds set aside for essentials, or money belonging to others.
To the fullest extent permitted by applicable law, au88 shall not be liable for any indirect, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of the au88 platform, including but not limited to:
Au88's total liability to you under any circumstances is limited to the amount you deposited into your account during the 30 days preceding the claim. au88 makes no representation or warranty that the platform or its services will at all times be error-free or operate without interruption.
You may close your au88 account at any time by contacting our customer support team. Before closing, please ensure all eligible balances have been withdrawn. Unclaimed balances remaining 12 months after account closure may be subject to au88's inactive balance policy.
Au88 reserves the right to suspend or terminate any user's account with or without prior notice under the following circumstances:
In cases of suspension or termination due to confirmed fraud, au88 reserves the right to forfeit all balances in the relevant account. In other cases, any legitimate balance will be returned to the user once the investigation is concluded.
These Terms & Conditions are governed and interpreted in accordance with the laws applicable to au88's operating licence. Any dispute arising from or in connection with the use of the au88 platform will be resolved through the following process:
If you have a complaint or dispute, the first step is to contact the au88 customer support team via live chat or email at support@au88-play.com, providing full details of the issue. au88 will endeavour to resolve all complaints within 5 business days.
Au88 reserves the right to amend these Terms & Conditions at any time. Significant changes will be communicated to users via registered email or in-platform notification at least 7 days before taking effect. Continued use of the au88 platform after changes come into effect constitutes acceptance of the updated terms. It is your responsibility to review this page periodically.
Contact Us: For any enquiries regarding these Terms & Conditions, please email us at support@au88-play.com or use the live chat available 24/7 within the au88 platform.
Behind the legal language, this is our promise in plain terms
All bonus terms, wagering limits and withdrawal policies are stated clearly. We don't believe in unpleasant surprises for our players — what you see is what you get.
Your funds belong to you. Withdrawals that meet all requirements are processed within 3–15 minutes. We will not create unnecessary barriers to legitimate withdrawals.
All au88 games use an RNG independently audited by an accredited third party. The outcome of every spin, hand, or dice roll is entirely random — there is no manipulation under any circumstances.
Our support team operates in Bahasa Melayu — no need to struggle with a foreign language or rely on automated translation to get the help you need.
Only Malaysian local payment methods are accepted — fast, secure and in RM
Minimum deposit RM10 • Minimum withdrawal RM30 • Currency: Malaysian Ringgit (RM) only • No processing fees
The most frequently asked questions about the terms and rules of the au88 platform
You now have a full understanding of au88's Terms & Conditions. Our platform is built on a foundation of transparency and fairness — you know your rights, and we know our responsibilities. Register a free account today, claim a welcome bonus of up to RM488, and start enjoying over 500 top games on your preferred Malaysia online casino platform.
By registering, you confirm that you are 18+ and agree to au88's Terms & Conditions.