Au88 believes online casino entertainment should bring joy, not stress. This page covers all the player protection features we offer, responsible gaming guidelines and how to get help if you need it. Your safety is our priority.
You can set and modify all these limits at any time within your au88 account settings.
These features are designed to give you complete control — not as optional extras, but as core to how au88 operates
Set your daily, weekly, or monthly deposit limit directly in your au88 account settings. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies as an added layer of protection. This feature is free and always available to all au88 members.
Beyond deposit limits, au88 also lets you set a maximum loss limit per session, daily, weekly, or monthly. Once that limit is reached, au88's system will block all betting activity until the set period ends — no exceptions.
Need a break from the platform? Activate a cool-off period of 24 hours up to 30 days directly from your account. While a cool-off is active, you will not be able to log in or place any bets. It is the best way to step back without permanently closing your account.
Long-term self-exclusion options are available for periods of 6 months, 1 year, 3 years, 5 years or permanently. While an exclusion is active, your account is fully blocked and all marketing communications are stopped. au88 will decline any attempt to reopen an account during the exclusion period.
Au88 provides reality check notifications that remind you how much time you have spent on the platform every 30, 60 or 90 minutes, based on your preference. A full history of your gaming sessions, deposits and withdrawals is also available in your account at any time.
The au88 Responsible Gaming team is available 24 hours a day, 7 days a week in Bahasa Melayu. They are specially trained to support players who need guidance on gaming controls or who have concerns about their gambling habits — non-judgementally and in complete confidence.
Au88 is built on the belief that the best online entertainment is entertainment that is in control. We do not just offer great games — we are also committed to ensuring every Malaysian player who chooses au88 has all the tools needed to play within limits that are comfortable and safe for them. Responsible gaming is not optional at au88 — it is a core value that guides every decision we make.
"A happy, in-control player is one who will keep enjoying the experience for years to come. We have no interest in short-term gains that come at the cost of our players' wellbeing."
— The au88 Responsible Gaming TeamResponsible gaming means approaching gambling with a healthy, controlled and mindful attitude. It is not about avoiding play altogether — it is about keeping this form of entertainment within a positive space that does not disrupt your everyday life.
For Malaysian players, responsible gaming means setting a budget before you play, knowing your own limits, and understanding that online casinos are a form of paid entertainment — like going to the cinema or dining out. There is value in the experience, but there is also a reasonable cost to it. Winning is an exciting possibility, but it should never be your primary expectation or a financial necessity.
Au88 fully supports this approach. We provide tools that let you set clear boundaries before you start playing, not after problems arise. Prevention is better than cure — which is why our protection tools are accessible directly within your account, with no need to contact customer support.
Remember, playing slots, baccarat, poker, or betting on Malaysia Super League and EPL matches should feel exciting and entertaining — not stressful or worrying. If that feeling changes, it is a sign to pause and use the protection tools we have provided.
Four simple steps to set your protection limits within your au88 account
Log in to your au88 account using your username and password. Make sure you are on the official au88-play.com website. Click the profile icon or the "Account Settings" menu at the top of the page.
In your account settings, look for the "Responsible Gaming" or "Limits & Controls" section. All protection tools are available here in one easy-to-use dashboard.
Select the type of limit you want to set — deposit limit, loss limit, time limit, reality check, or break time. Enter a value that suits your needs. All changes that reduce a limit take effect immediately.
Confirm your settings and check your dashboard periodically to ensure you are staying within your chosen limits. You will receive notifications when you are approaching or have reached any active limit on your account.
Important Note: Lowering a limit (for example, reducing your daily deposit limit) takes effect immediately. Raising a limit requires a waiting period of at least 24 hours as an added safeguard. This is designed to prevent impulsive decisions made in the heat of the moment.
Problem gambling rarely develops overnight. It typically grows gradually through patterns of behaviour that shift over time. Recognising the early warning signs is the most important step in preventing more serious issues.
Au88 encourages all players to check in with themselves honestly from time to time. Here are some signs that your gambling habits may be crossing into unhealthy territory:
You frequently play with money meant for essential needs such as rent, bills, food, or your children's school fees.
You keep gambling to try to "win back" money you have lost — a dangerous chasing-losses habit.
Your gaming activity is disrupting your sleep, work, family relationships or daily responsibilities.
You hide or lie to family or friends about how much time or money you spend gambling.
You feel anxious, irritable or uncomfortable when you are not playing, or when you try to cut back.
You are borrowing money from others or using credit cards to fund your gambling.
You find yourself needing to bet more over time to get the same level of enjoyment — a concerning sign of tolerance.
Answer the following questions honestly. If you answer "Yes" to three or more, we encourage you to reach out to the au88 Responsible Gaming team for a conversation.
Have you ever played longer or spent more than you originally planned?
Have you ever felt the need to gamble with more money to achieve the same level of excitement?
Have you ever tried to cut back on your gambling activity but failed, or felt uncomfortable when attempting to stop?
Has your gaming ever interfered with work, studies, family or your social relationships?
Have you ever borrowed money or sold belongings to fund your gambling?
Have people close to you ever expressed concern about your gaming habits?
Have you ever used gambling primarily as a way to escape stress, sadness, or anxiety?
Reaching out to our team is not a sign of weakness — it's a sign of wisdom. The au88 Responsible Gaming team is available 24/7 in Bahasa Melayu, fully confidential and non-judgmental. Contact us via live chat or email support@au88-play.com.
Each tool is designed for a different situation — use whichever best fits your needs
Set a maximum amount you can deposit within a chosen time period. For example, a daily deposit limit of RM100, weekly RM500, or monthly RM1,500. au88's system will automatically reject any deposit that exceeds the limit until the period resets.
Cap the maximum amount you can lose in a single session or day. Once this limit is reached, your account is blocked from placing bets until the limit resets. This is the most effective protection feature for preventing significant losses in a short period of time.
Set a maximum duration for your gaming session — 30 minutes, 1 hour, 2 hours, or more, based on your preference. When the time limit is reached, a notification will appear and the system will end your session automatically if you have chosen that option.
Choose to receive periodic reminders showing how long you have been playing and how much you have wagered in your current session. This helps you stay aware and avoid losing track of time in the flow of the game.
Need a short break? Activate a break time for a duration of your choice. During this period, you will not be able to log in or place any bets. Your account will reopen automatically once the period ends — no need to contact us.
For players who need long-term protection, self-exclusion fully blocks the account for a chosen period or permanently. All marketing communications are stopped. au88 will not permit the account to be reopened during the selected period — no exceptions.
If you feel your gaming habits are starting to have a negative impact on your life — whether financially, on family relationships, work performance or mental health — know that you are not alone and help is always available.
Reaching out for support is not a sign of weakness. It means you have the self-awareness and courage to admit you need help — and that is both the hardest and most important first step. au88's Responsible Gaming team is made up of trained, empathetic individuals who will listen without judgement.
We understand the Malaysian context — financial pressures, family expectations, and social norms that make it difficult to speak openly about gambling problems. That is why all communication with the au88 Responsible Gaming team is completely confidential. We will not share details of your conversation with anyone.
In addition to contacting au88, we also encourage players who need deeper support to speak with a trusted family member or a mental health professional. Sometimes the most meaningful support comes from those closest to you.
Remember: If you are experiencing serious problem gambling and need immediate assistance, please contact the au88 support team via 24/7 live chat or email support@au88-play.com. We will guide you through the self-exclusion process or any other protection feature suited to your situation.
The fastest way to get help. Click the live chat icon on any au88 page to connect directly with our Responsible Gaming team. Response time is 2–5 minutes, and all conversations are completely confidential.
Send us an email at any time describing your situation. Our team will respond within 24 hours with appropriate guidance and steps you can take.
For immediate action, log in to your au88 account and go to the Responsible Gaming section in settings. You can activate a cool-off or self-exclusion in under 2 minutes.
If you feel comfortable doing so, talk to a trusted family member or friend about your concerns. Support from the people closest to you is often the most effective factor in recovering from unhealthy gaming habits.
Au88 takes seriously the protection of individuals under 18 from accessing our platform
All users must confirm they are 18 years of age or older upon registration. au88 reserves the right to request proof of age at any time and will close the account of any user found to be underage.
Parents and guardians are encouraged to install parental control software on devices accessible to children. Set passwords on your devices and ensure your au88 login credentials are not saved on any shared device.
If you suspect someone under 18 has accessed or registered an au88 account, please contact us immediately at support@au88-play.com. We will take prompt action to close the account and return any associated funds.
Shared Responsibility: Protecting underage users is a shared responsibility between au88 and parents. au88 implements every technical safeguard available on our end. Parents are responsible for ensuring their children do not have access to any account or device that could be used to access online gambling platforms.
The most frequently asked questions about au88's player protection features and support
All major Malaysian local payment methods — minimum deposit RM10 only
Minimum deposit RM10 • Withdrawals processed in 3–15 minutes • Currency: MYR (RM) • Deposit limits can be set by players via the Responsible Gaming feature
Au88 is more than an online casino platform — we are a platform built with a genuine commitment to the wellbeing of Malaysian players. With over 500 quality games, convenient local payment methods and a comprehensive player protection system, au88 is the smart choice for safe and controlled online entertainment. Register now and start your responsible gaming journey with us.
By registering, you agree to the Terms & Conditions and Privacy Policy au88. Players must be 18 years of age or older. Gambling can be addictive — play responsibly.