Au88 takes the privacy and protection of your personal data seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your information as a player on the au88 online casino platform in Malaysia. You have the right to know, and we are committed to being open.
Six core commitments that shape how we handle the personal data of Malaysian players
All information transmitted between your device and au88's servers is encrypted using the same 256-bit SSL encryption used by banking institutions in Malaysia. Your data is fully protected at all times during transmission.
Au88 has never and will never sell, lease, or disclose your personal information to any third party for marketing or commercial purposes without your explicit prior consent.
You have the full right to access, correct, and request the deletion of your personal information held by au88. Requests can be submitted at any time through our customer support.
Au88 only collects information that is genuinely necessary to provide services to you — we do not request or retain data that is irrelevant to platform operations or the security of your account.
Au88's Privacy Policy is built in accordance with internationally recognised data protection standards. We continually review our privacy practices to ensure they remain relevant and effective in protecting the data of our Malaysian users.
Any significant changes to this Privacy Policy will be communicated to you via your registered email or through an in-platform au88 notification before they come into effect — no silent updates without your knowledge.
This Privacy Policy ("Policy") explains how au88 ("we", "platform" or "au88") collects, uses, stores, protects and discloses your personal information when you access or use the au88 platform via au88-play.com and all related services we offer to players in Malaysia.
By registering an account, accessing or using the au88 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Policy, please discontinue your use of the au88 platform.
This policy applies to all au88 platform users regardless of how they access it — whether via a web browser on a laptop, an Android device or an iPhone. This policy should be read together with Terms & Conditions au88, which forms part of the overall agreement between you and us.
Our commitment: au88 believes that privacy is a fundamental right of every user, not merely a legal obligation. We built our data management systems from the ground up with the security and confidentiality of Malaysian players' information as the top priority.
Au88 collects several categories of personal information as you interact with our platform. Below is a detailed breakdown of the types of data we collect and where they come from:
This information is collected when you register an account, complete your profile, or interact with our customer support:
When you use the au88 platform, our systems automatically record certain technical information:
In certain circumstances, au88 may receive information about you from legitimate third-party sources:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Verification | Name, MyKad, Date of birth | Account registration, KYC |
| Contact | Email, Phone | Communications, Verification |
| Financial | E-Wallet, FPX | Deposits & Withdrawals |
| Technical | IP, Browser, Device | Security, Analytics |
| Activity | Betting history, Sessions | Responsible gaming |
Au88 uses your personal information for legitimate and limited purposes. We do not use your data for anything beyond what is stated below, unless you provide additional consent.
With your consent, au88 may use your contact details to send you information about promotions, new bonuses, tournaments and exclusive offers. You can opt out of marketing communications at any time via the unsubscribe link in our emails or through your au88 account settings.
Au88 respects your privacy and does not sell, rent or trade your personal information to any party for third-party marketing purposes. However, under certain circumstances, au88 may need to share your information with the following parties:
Au88 works with carefully selected third-party companies to support the operation of our platform. These providers may only use your data for the specific purposes outlined and are bound by strict confidentiality agreements:
Au88 may disclose your information to the relevant authorities when required by law or a valid court order. In such cases, au88 will notify you in advance unless prohibited by law.
Should au88 be involved in a merger, acquisition, or asset sale, user information may form part of the transferred assets. You will be notified in advance and given the option to opt out before any data transfer takes place in such circumstances.
Remember: au88 never sells your personal data to advertisers, marketing companies, or any third party for their own commercial purposes. If you receive a communication claiming to be from au88 that requests confidential information, please contact us immediately — it may be a scam.
Protecting your personal data from unauthorised access, loss, alteration, or unauthorised disclosure is our top technical and operational priority. au88 implements multiple layers of protection to safeguard your information:
Your account security also depends on your own actions. au88 recommends that you:
Data Breach: In the event of a data breach that materially affects your personal information, au88 is committed to notifying you within 72 hours of confirming the breach, in line with industry best practices.
Au88 does not retain your personal data for longer than is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Our data retention policy is as follows:
For as long as your au88 account remains active, we retain all information necessary to provide services to you, including transaction history, game records and profile information. This data is updated whenever you make changes to your account details.
After your account is closed, au88 retains certain data for periods determined by applicable legal and regulatory requirements:
You may request the deletion of personal data that is not subject to legal retention requirements by contacting us at privacy@au88-play.com. au88 will process valid requests within 30 working days and will inform you of the action taken.
The au88 platform uses cookies and similar tracking technologies to keep the platform running properly, enhance the user experience, and gather analytical insights that help us improve our services. Below are the types of cookies we use:
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the au88 platform. For non-essential cookies, you may opt out via the cookie settings available when you first access the au88 platform.
As an au88 platform user, you have certain rights regarding your personal data. au88 is committed to making it straightforward for you to exercise these rights — simply and without unnecessary obstacles:
Request a copy of all personal data we hold about you at any time.
Correct any inaccurate or incomplete information in your account.
Request the deletion of data that is no longer needed or was collected without a valid legal basis.
Request a restriction on the processing of your data under certain circumstances while an investigation is ongoing.
Receive your data in a machine-readable format for transfer to another provider.
Object to the processing of your data for direct marketing or profiling without your consent.
To exercise any of the above rights, you may contact the au88 Privacy Officer via:
Au88 will process valid requests within a reasonable timeframe and at no charge, unless requests are repetitive or excessive. We may require identity verification before processing a request to protect your privacy from unauthorised parties.
Au88 services are strictly limited to individuals aged 18 and above. au88 does not knowingly collect, store or process any personal information from individuals under the age of 18.
If au88 discovers that a person under the age of 18 has registered an account or provided their personal information, we will immediately close the account, delete all associated information, and return any remaining balance to the payment method used for the deposit.
Parents or guardians who become aware that their minor child has accessed or registered an au88 account are encouraged to contact our customer support team immediately at support@au88-play.com. We will take appropriate action promptly.
Parental Advisory: Please ensure your devices are protected with appropriate parental controls to prevent minors from accessing online gambling platforms such as au88. Keep your children safe by setting passwords on your devices and accounts.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way au88 handles your personal data, please contact our Privacy Officer:
Au88 is committed to responding to all privacy enquiries within 14 working days. For more urgent matters, please use our customer support live chat, available 24 hours a day, 7 days a week in Bahasa Melayu.
Au88 reserves the right to amend this Privacy Policy at any time in line with changes in law, industry practice, or our platform operations. When we make significant changes:
Your continued use of the au88 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.
The au88 Privacy Team is available 24/7 to assist you. Send an email to privacy@au88-play.com or use the live chat within the au88 platform for a faster response. We are committed to resolving every privacy inquiry with transparency and professionalism.
Concrete commitments we uphold in handling every piece of your personal data
Au88 does not sell, rent or trade your personal information to advertisers or third parties for their commercial purposes. This is not merely a promise — it is an operational policy strictly upheld by the entire au88 team.
Au88's security systems monitor threats to your data around the clock. Any suspicious activity is detected automatically, and our security team responds immediately to protect your account and information.
Au88 gives you full control over your personal data — from accessing and correcting your information to requesting deletion of data you no longer need. Reach out to us at any time and we will be happy to help.
All privacy and data-related communications are handled entirely in Bahasa Melayu. You will never have to struggle with a foreign language or confusing documents when dealing with privacy matters at au88.
The au88 Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. We want you to genuinely understand how your data is used, not just accept terms without knowing what they mean.
Any changes to how we handle your data will be communicated via email or in-platform notification before they take effect. No silent changes that affect your privacy will be made without your prior knowledge.
All financial transactions are processed with full data protection — exclusively via Malaysian local payment methods
All transaction data is encrypted with 256-bit SSL • Currency: Malaysian Ringgit (MYR) only • No financial information is disclosed to third parties other than designated payment providers
Answers to the most frequently asked questions about privacy and data protection at au88
You now have a clear picture of how au88 safeguards your privacy and personal data. Our platform is built on a foundation of trust — the security of your information is not an add-on feature, but central to how we operate. Register a free account today and enjoy over 500 top games with complete confidence that your data is in safe hands.
By registering, you agree to the Terms & Conditions and au88's Privacy Policy. Players must be 18 years of age or older.